• Frequently Asked Question

    If you have any question about our product, please check here.

Q1. What about your after-sale service?

A: We offer one-year warranty for our products. Lifelong technical support, online operation video support etc…

Q2. What about the shipping cost?

A: Plz kindly offer us your address details we will check accurate freight cost for you. We have overseas warehouse, in general, Europe, America, Canada, UK, Japan, Australia all can send from our overseas warehouse, save a lot of time.

Q3. Can I have a sample order?

A: Yes, we welcome sample order to test and check quality.

Q4. What about the lead time?

A: Samples arrived often need 3-5 days.

Q5. Do you have any MOQ (minimum order quality)limit?

A: Low MOQ, 1pc for sample checking is available.

Q6. How do you ship the goods and how long does it take to arrive?

A: We often ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping is also optional.

Q7. How to proceed an order?

A: Initially, let us know your requirements or application. Besides, We quote according to your requirements or our suggestions. Thirdly, customers confirms the samples and places deposit for formal order. Finally, We arrange the production.

Q8. Is it acceptable to print my logo on the product?

A: Yes. Please inform us formally before our product and confirm the design firstly based on our sample.

Q9. How to deal with the flaw?

A: Our products are produced in strict quality control system and the percent of pass is often maintained over 99.8%.

Q10. 3D Printer OEM Service is Available?

A: Yes, we have our own R&D department, plz kindly offer your 3D printer drawings, functions requitements, so that we could handle to our R&D for project analysis. Then offer you the best OEM solutions.

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